FAQ


DELIVERY AND RETURNS

Please see Delivery and Returns page for all information.

LOOKING AFTER YOUR PIECES

Please take care of your Aluna Mae jewellery and accessories by following these simple steps:-
  • Take your Aluna Mae rings off when washing your hands or using hand sanitizer.
  • When applying perfume or moisturizer (anything with chemicals or alcohol) please allow to dry completely before you put on your jewellery.
  • Take your jewellery off when going to bed.
  • If you want to give your jewellery a little clean use a dry soft cloth.
  • Some of the pieces are fairly delicate so please avoid knocking, crushing or pulling them as much as possible.
  • Keep your Aluna Mae jewellery in the gift box that it comes in or a close jewellery box.
If you follow these simple steps and care for your Aluna Mae pieces they should last you a long time.

HOW YOUR PIECES COME PACKAGED

At Aluna Mae we believe that the packaging is just as important as the pieces inside! All of our jewellery comes packaged in one of our custom printed gift boxes making them perfect for a gift! Larger items such as headwear comes beautifully wrapped in tissue paper and sealed with a Aluna Mae sticker.

PAYMENT

All payments are processed through PayPal making it safer and faster. You can use your debit, credit card or your PayPal account. PayPal supports purchases using your credit or debit card without an account.

MORE QUESTIONS

If you have further questions, please feel free to contact us.